Financial Responsibility and Disclosure

• VeluxaMed collects all payments at the time services are rendered. We accept most major credit and debit cards. A credit card processing fee is added to each transaction.
• Any patient over the age of 18 is financially responsible for all charges incurred. If another party is responsible for payment of your account, you must pay for your balance in full and negotiate repayment with those third parties outside of our office.
• Fees for consultations, appointments, prescriptions, products and other services are subject to change at any time, but with 10 days notice. Payment for services rendered are due and collected at the time of visit or service.
• We require patients to keep a credit or debit card on file as a convenient method of payment for services. You can add/update credit card information yourself in the ChARM patient portal, or we can do it for you. Your credit card information is kept in a PCI-compliant system. We can only view the last 4 digits of the card number, expiration date, and type (e.g., Visa, MasterCard).
• We will charge your card on file for the following:
  • At the time of service for prescription medications
  • Any outstanding balance owed after two (2) billing cycles (60 days)
  • Missed Appointment or Late Cancellation fees will be charged on the day of the missed appointment.

Photo Identification Verification Policy

• In order to treat patients via Telemedicine, by phone or video consultation, it is required by law that we are able to verify your identity. This verification is able to be made by uploading a valid picture identification card to the PHR Patient Portal, such as Drivers License or Passport. You must upload a photo prior to your appointment.

Telemedicine Disclaimer

• By using our services, you understand and agree that care may be provided through telemedicine. Telemedicine uses electronic communication to enable healthcare providers to deliver services remotely. While secure and confidential, telemedicine has limitations compared to in-person care, including the inability to perform certain physical examinations. In the event of an emergency, you should call 911 or go to the nearest emergency department. By proceeding, you consent to receive care via telemedicine under these conditions.